Support

A question, a wine the app didn't recognise, or an answer that seemed wrong? Write to hello@decantis.wine. We reply in English, Portuguese, French, Spanish and Italian.

Frequently asked questions

Why does the app sometimes ask for the type or vintage?
Because age and type decide almost everything about decanting. When it isn't sure, Decantis would rather ask than guess.

Where do the recommendations come from?
From a set of rules built on published sources: producers, regional wine boards, sommeliers and technical literature. Tap "Why" on any answer to see the sources.

The answer didn't match what I tasted.
Use "Wrong answer" at the end of the answer, or reply to the check-ins at 20, 40 and 60 minutes. This feedback is reviewed by people before any rule changes.

Does the app need an internet connection?
To identify new wines, yes. Wines you have already looked up stay in your history and open offline.

Do I need an account?
No. The account is only for friends, groups and leagues, and to make Decantis+ work on your other devices.

How do I delete my data?
In Settings > Delete data, on your device. To delete your account, go to Account > Delete account. For data on our server, write to us with the identifier shown in Settings > About.